Russell’s Institute of Spoken English is committed to protecting your privacy when you visit our Web sites, so we want you to know what information we collect when you visit one of our sites, how we use that information, and how you can update it. Russell’s Spoken English reserves the right to append or otherwise modify this Privacy Statement at any time, so please re-visit this page occasionally to check for updates.

• Information We Collect
• Information Collected Automatically
• Information You Provide to Us
• How We Use this Information
• Your Rights, Our Obligations
• How to Update Your Information
• Transfer of Data to Russell’s Institute of Spoken English
• Our Security Measures
• Why We Use Cookies
• Links From Our Sites to Other Sites
• Payment Methods
• Order Confirmation
• Refunds and Exchanges / Charge Backs
• Billing Information Verification
• Delivery
• Pricing and Other Errors
• Customer Care
• Gift Vouchers
• Definitions

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

Information We Collect

We collect various types of information from our visitors so we can adjust our site to meet our users' needs and expectations. Some of this information is collected automatically through cookies and other information is collected when you register for any of our online services.

Information Collected Automatically

The types of information your browser or Internet session automatically sends us each time you visit one of our sites, which we automatically collect, includes:

• Your browser, e.g., Internet Explorer, Netscape Navigator.
• Your Internet domain, e.g., AOL, Netcom, Earthlink, etc.
• You computer's operating system, e.g., Windows, Macintosh, UNIX, Linux.
• Your navigation path, i.e., the URLs of where you come to our site from, which of our pages you visit, and where you go as you leave.
• Your IP address.

This information lets us see how users are finding our sites, and it tells us which pages are visited the most often so we can make our Web sites more useful.

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Information You Provide to Us

In addition to the information automatically collected by your browser, we also collect information that you provide to us when you register for an online service, order merchandise from us, or request information regarding one of our programs.

• via Registration Sites
• Russell’s Spoken English's registration sites, such as our Library, and the Student and Faculty Webs, require visitors to provide contact information and/or unique identifiers when they register. Information collected may include a users name, address, email address, as well as unique identifiers, such as their social security number or student ID number. Contact information is used to contact our visitors if necessary. Unique identifiers are utilized to verify the user's identity prior to granting visitor access to some of the services available online. Opt-out policy: You can choose NOT to register. While you will be able to access most of our sites, you will not be able to access areas that require registration.
• via Ordering Sites
• Our ordering sites, such as the Language Learning Program and E-learning Program, allow customers to request products from Russell’s Spoken English and require visitors to provide contact information and financial information such as credit card numbers. Contact information is used to send product orders to the customer, as well as to contact the customer if necessary. Financial information collected is used to bill the user for the products ordered. Opt-out policy: You can choose NOT to disclose your financial information online. Instead, you can call the ordering site at the phone number(s) listed and provide the information needed to complete your order. Please see the security section below.
• via Information Request Sites
• Many of our sites provide users the opportunity to request information from Russell’s Spoken English. These information request sites require users to provide Russell’s Spoken English with contact information, as well as information about their interest in Russell’s Institute of Spoken English. Contact information is used to send information about Russell’s Institute of Spoken English to the customer requesting that information. Customer interest information is collected to determine what information the customer wishes to be sent. Opt-out policy: You could choose NOT to provide this information online. Instead you can call Russell’s Spoken English and request to have information sent to you.
• via Survey Sites
• Many of our sites also allow users the opportunity to let Russell’s Spoken English know how we're doing. Our survey sites, such as feedback on the Student and Faculty Web and Comments to the Chair, request customers to provide contact information as well. The contact information that's collected is used to contact the customer, if necessary. Opt-out policy: You can choose NOT to disclose contact information when you submit survey information to us. However, if your comments require follow-up by a member of Russell’s Spoken English, we will be unable to do so when contact information is not available.

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How We Use This Information

We use the information we automatically collect to help us better plan our Web site to meet your Internet needs. Information you provide to us is used for marketing purposes, and may result in follow-up communications.

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Your Rights Our Obligations

Russell’s Institute of Spoken English does not sell or rent any personal data submitted by visitors to our site to any third parties. The company respects the privacy of users visiting our Education sites and will abide by all applicable laws concerning the release of personal information. On an occasion we may use certain directory information that we have collected to send you information about products and services, or updates and other information we think may be of interest to you. Occasionally we may share this information with our educational partners to bring similar information to your attention. If you tell us that you do not wish to have this information used as a basis for further contact with you, we will respect your wishes. Please contact Russell’s Institute of Spoken English campus you requested information from to request your name and address be removed from our lists. If you do not want to receive our e-mail marketing, please submit a request to have your e-mail address removed.

Other than directory information, data you provide to us as you use Russell’s Institute of Spoken English Web site will be held in strict confidence by the company and will be used for company purposes only. The company may share aggregate information about our users with advertisers, business partners, sponsors and other third parties. However, the individual information you provide us within Russell’s Institute of Spoken English Web site will be known only to you and Russell’s Spoken English. We will not share your personal data with anyone else, except as may be required by law.

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Transfer of Data to Russell’s Institute of Spoken English

If you have opted-in for your personal data to be transferred to Russell’s Institute of Spoken English Pvt. Ltd. a process necessary to fully and efficiently serve your academic needs, you should note that the level of data protection in India may not be equal to the level of protection under Dutch / American law. Russell’s Spoken English will take all necessary measures to ensure that your data are processed fairly and lawfully in the India, including significant protections provided by the Cyber Law Act of India.

The personal data that is transferred to Russell’s Institute of Spoken English Pvt. Ltd. will be used for the following purposes:

• Responding to requests for information submitted by students or prospective students;
• Support of academic and curricular functions necessary to deliver educational services to students attending Russell’s Spoken English, including, but not specifically limited to, processing of assignments, grades and other evaluations, course scheduling, enrollment counseling, academic counseling and, if applicable, financial aid counseling.

If you do not want Russell’s Institute of Spoken English Pvt. Ltd. to use your personal data any longer, please contact us at mailto:help@russells.in Please note that failure to grant consent or a decision to withdraw consent could impact Russell’s Spoken English’s ability to provide educational services to you.

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How To Update Your Information

Our student and faculty services sites provide you with the option of changing and modifying information you have previously provided to us. To change or modify your student or faculty services account information, please contact us at mailto:help@russells.in

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Our Security Measures

Our Education Web sites have security measures in place to protect against the loss, misuse, and alteration of the information under our control. We utilize industry standard SSL encryption when accepting your credit card information during the online ordering process, as well as whenever we ask you to login to any of Russell’s Spoken English's online student and faculty services, such as our Library or the Student and Faculty Web.

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Why We Use "Cookies"

When you visit some of our sites, we use cookies to keep track of your information. This small piece of program code resides on your computer and stores your login information for all of our services sites that require you to register, such as our student and faculty sites and our Library. We do this so you are not required to re-enter your contact information as you move from one services site to another. Cookies also collect the shopping cart information you provide at our ordering sites so we can fulfill your orders.

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Links From Our Site To Other Sites

Some education sites may contain links to other sites external to Russell’s Spoken English. When you access these external Web sites, the providers of the sites will have access to certain information about you. Russell’s Spoken English Pvt. Ltd. is not responsible for the privacy practices or the content of any Web sites which we do not directly control.

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Payment Methods

Russell’s Spoken English Pvt Ltd. accepts Visa, MasterCard, American Express.

Order Confirmation

If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm the same form your booking history or with the Customer Service Department whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. Russell’s Spoken English Private Limited will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

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Refunds and Exchanges / Charge Backs

Before purchasing Russell’s Spoken English Products, carefully review your shopping cart details. Russell’s Spoken English Private Limited prohibits exchanges or refunds after a Credit Card transaction has been processed. While we do our utmost best to prevent Credit Card Fraud, we cannot be held responsible if your Credit Card is misused to purchase our product(s). No refunds or charge backs are issued, under any circumstances.

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Billing Information Verification

Some Orders will be processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for an order that can delay processing and delivery. In these cases, Russell’s Spoken English customer service personnel will attempt to contact you, using the information provided at the time of purchase. If Russell’s Spoken English Private Limited is unable to reach you after its initial attempt, Russell’s Spoken English may cancel your order.

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Delivery

Russell’s Spoken English Private Limited offers multiple delivery options. The options may vary from for different events/movies. Currently the following delivery options are available:

1. Email confirmation: Your purchase confirmation will be sent via an email. This confirmation needs to be printed and shown at the time of physical delivery.
2. SMS confirmation: Your booking confirmation will be sent via an SMS. The SMS details need to be shown at the time of physical delivery of the product.
3. Russell’s Spoken English Pvt. Ltd. may choose to send the physical product, if deemed required by us and if agreed upon at the time of transaction. In all the cases you will need to produce the credit card used to purchase the product for taking delivery. In case the credit card user is not taking the delivery of the product, an authorization with the photocopy of this credit signed by the credit card holder need to be produced at the point of delivery. Please note that signature on the card must match the signature used for authorization. Physical products will be delivered to your address confirmed on the website. Delivery will be attempted twice before canceling your transaction.

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Pricing and Other Errors

If the amount you pay for a product is incorrect regardless of whether because of an error in a price posted on this web site or otherwise communicated to you, or you are able to order a product before its scheduled on-sale or presale date or you are able to order a product that was not supposed to have been released for sale, then; Russell’s Spoken English Pvt. Ltd. will have the right to cancel that order. This will apply regardless of whether because of human error or a transactional malfunction of this web site.

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Customer Care

If you need help regarding your order or any other issue, the best in the company is available. We guarantee a response time of three working days and you can reach our customer service department at mailto:help@russells.in

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GIFT VOUCHERS

1. Russell’s Spoken English vouchers are issued by us and may only be redeemed through our website, www.russells.in towards the purchase of products on www. russells.in Gift Vouchers cannot be redeemed directly at any of our stores, or any other website operated by third-party merchants accessible from our site.
2. Russell’s Spoken English vouchers have expiration dates; please check the date before accepting any vouchers.
3. If the available amount on a Russell’s Spoken English vouchers claim code is LESS than the transaction amount, the balance of the order must be paid with a valid credit card.
4. In addition to these, Russell’s Spoken English vouchers Terms and Conditions, Russell’s Spoken English Pvt. Ltd. vouchers and their use on our website are also subject to Russell’s Spoken English Pvt. Ltd.'s general Terms of Use. You agree to comply with the Terms of Use.
5. Russell’s Spoken English Pvt. Ltd. is not responsible for lost or stolen Russell’s Spoken English Pvt. Ltd. vouchers. In certain circumstances, Russell’s Spoken English Pvt. Ltd. may replace or cancel lost or stolen Russell’s Spoken English Pvt. Ltd. vouchers with proof of purchase acceptable to Russell’s Spoken English Pvt. Ltd.
6. Russell’s Spoken English Pvt. Ltd. may change (add to, delete, or amend) these terms from time to time. Unless we state otherwise, the changes will apply to any new Russell’s Spoken English Pvt. Ltd. vouchers that you purchase.
7. Russell’s Spoken English Pvt. Ltd. vouchers are for personal, non-commercial use and enjoyment only. They may be shared with family and friends, but may not be advertised, sold or used as promotional items by the purchaser or anyone else without Russell’s Spoken English Pvt.Ltd’s prior written consent.
8. Your purchase or use of Russell’s Spoken English Pvt.Ltd. vouchers will be deemed your agreement to these terms.

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Definitions

Cookies

Data created by a Web server that is stored on a user's computer. It provides a way for the Web site to keep track of a user's patterns and preferences and, with the cooperation of the Web browser, to store them on the user's own hard disk.

The cookies contain a range of URLs (Web addresses) for which they are valid. When the browser encounters those URLs again, it sends those specific cookies to the Web server. For example, if a user's ID were stored as a cookie, it would save that person from typing in the same information all over again when accessing that service for the second and subsequent time during the same browser session.

You can opt out of the use of cookies by having your browser disable cookies or warn you before accepting a cookie. Look for the cookie options in your browser in the Options or Preferences menu.

NOTE: If you disable cookies in your browser, you will not be able to access any of Russell’s Spoken English's secured Web sites.

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IP (Internet Protocol) Address

This is the address of a computer attached to a TCP/IP network. Every client and server station must have a unique IP address. Client workstations have either a permanent address or one that is dynamically assigned for each dial-up session. IP addresses are written as four sets of numbers separated by periods; for example, 204.171.64.2.

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Browser Session

A browser session is defined as the period of time a browser is in consecutive use. The session begins when you open the browser and ends when you close it. When you reopen the browser, you begin a new session.

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SSL Encryption (Secure Sockets Layer)

The leading security protocol on the Internet. When an SSL session is started, the browser sends its public key to the server so that the server can securely send a secret key to the browser. The browser and server exchange data via secret key encryption during that session. We also use SSL encryption whenever we display your personal information (e.g., name and address, scheduled courses, grades).

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URL (Uniform Resource Locator)

An Internet address. URLs are used to locate sites on the Internet and to navigate between sites and pages within sites. The URL for Russell’s Institute of Spoken English is http://www.russells.in/

Internet Explorer and Windows are registered trademarks of Microsoft Corporation in the United States and/or other countries. Macintosh is a registered trademark of Apple Inc. in the United States and/or other countries. All other trademarks are the property of their respective owners in the United States and/or other countries.

© 2011, Russell’s Institute of Spoken English Private Limited. All rights reserved.