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Classroom Training Courses
Communication Skills For Customer Care & Retail Marketing

Growth in the retail sector, has helped shoot up the demand for trained personnel and manpower to staff these locations.

The retail training at Russell’s focuses on making the participants familiar with the communication skills required in these sectors. The course also teaches the participants interpersonal skills, in additional to customer service etiquette. The modules followed in this program have been developed in collaboration with some of the largest retail chains of India and many of these chains regularly recruit from Russell’s.   

COURSE CONTENT

  • Meeting customer challenges
  • Tele sales
  • Counter sales
  • Concept sales
  • Demo sales
  • Handling sales objection
  • Closing a sale
  • Follow up & after sales service
  • Communication skills
  • Voice & accent

COURSE DURATION

  • One hour everyday for two months
COURSE FEE
  • The course fee is Rs. 3300/-
  • In installments – Rs. 2500/- and
  • Second installment – Rs. 800/-

 
 

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